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LYVIRARENTAL STUDIO
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LYVIRA SUPPORT

A clear request. An answer that moves you forward.

Lyvira support accompanying a rental project
Product supportOne contact, one reference, one follow-up

Installation, configuration or a reproducible fault: send us the right context and follow your request with a unique reference.

Open a request →Talk about a new project ↗
48 working hoursStated time for a first answer
12 monthsSupport and updates with the initial licence
Protected accessNo password ever requested by email
THE RIGHT WAY IN

Product support or a new need?

Choosing the right path from the start avoids transfers and speeds up the answer.

You already use Lyvira

Product support

Installation, update, configuration or unexpected behaviour on an advertised feature.

Prepare my request →
Your project is growing

Advice & bespoke work

New journey, integration, migration, hosting or specific development.

Present my need →
BEFORE YOU WRITE

Four pieces of information to reproduce the problem.

An accurate diagnosis starts with simple facts. Never send a password in the form.

  1. 01
    Product and version

    Name of the theme or module and the version number shown.

  2. 02
    Environment

    Site address and versions of WordPress, WooCommerce and PHP.

  3. 03
    Exact steps

    What you do, what you expect and what actually happens.

  4. 04
    Visual evidence

    A mobile or desktop screenshot if the fault concerns the display.

How to reach us

Write to the Lyvira.AI team at support (at) lyvira.ai or call +33 7 45 09 89 19, quoting your order number. Never send a password by email.

Commitments

  • First reply within 48 working hours.
  • Twelve months of support and updates with the initial licence.
  • An expired licence never cuts off the site or the bookings.

What support covers

  • installation and start-up of the delivered product;
  • reproducible faults;
  • configuration of existing features;
  • the versions of WordPress, WooCommerce and PHP stated on the product page.

What is a separate service

  • a new feature or a bespoke integration;
  • hosting, domain name and email;
  • fixing a third-party change;
  • writing the catalogue and migrating data.